We understand that you care about the information we collect and how we use them. This privacy page describes how we collect data and process them. By using our services, you are consenting to the terms described in our privacy policy.

What information do we collect?

We collect information in order to provide you our best services and continuously improve them. We collect following information from our customers.

• Information you give us: We receive and store data you enter during checkout and account creation. This information is essential for our services to work. E.g., Your name, phone number and address are essential for us to be able to deliver products to you.
• Automatic data collection: As all other websites, when you browse our website we automatically get your IP address. We also collect data when you browse any product or use search feature on our website. This data does not include any of your personal information but only the keyword you enter in the search box or the kind of product users are browsing. We use this information to improve your experience on the website.
• Reviews and ratings: When users leave reviews and ratings on our products, we collect the data and show it on our product pages. This data includes your name and any other information you enter in the review.
• Cookies: We use cookies to store information necessary for smooth functioning of our website. This includes cookies necessary to keep your account logged in, persist products in your carts, your recent search results and pass the information you enter from one page to another during the checkout experience.

How do we use this information?

We use your information in the following ways:

• Your personal information like name, address, phone number and e-mail address are used to deliver your products to you. They are also used to provide you any support.
• Data which is collected automatically (as described in the above section) is only used to improve our services and thus your experience at Soumiez. Your IP address is only used to record number of visitors visiting our website. We don’t use it for any other purpose. Note: All websites collect your IP address. Our payment gateways and your bank will also get your IP address while making payments. Read their privacy policy to understand how they use it.
• Reviews and ratings which you leave on our website are used as a feedback to improve our services. They are also displayed on our website along with your name.
• Cookies are only used for functioning of our website. We don’t share them with anyone. Note: Your bank or the payment gateways might maintain their own set of cookies.

Who we share your data with

It is essential for us to share some of your information with our third-party partners to provide you our services. We share your name, address, phone number and e-mail address with our courier partners in order to successfully deliver your products to you. The payment details you enter on the payment gateway page is collected and managed by our payment gateway partners. This is essential in order to process your payment with your bank. We only use reputed payment gateways and couriers so be assured that your data is secured. For more information you can read privacy policies of our payment gateways and courier partners.

What rights you have over your data

You have complete rights over your data stored with us. If you have any concerns or wish to access, amend or delete your data you can contact us at support@soumiez.com.